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IDProjectCategoryView StatusDate SubmittedLast Update
0000585T99X171.00 SKB EagleSW Issuepublic2019-03-27 13:292019-04-08 14:23
Reporter(ALTech) Kian Choi Assigned To(SW) Gary HsuDue Date
PrioritynormalSeveritys3-moderateReproducibilityalways
Status closedResolutionnot a bug 
Summary0000585: Music files in USB Memery aren't displayed and Can not move cursor in Gallery app
DescriptionMusic files in USB Memery aren't displayed and Can not move cursor in Gallery app

[Precondition]
SW Version : v15.502.7
After USB Memory is formatted as NTFS on PC, Copy the video and music and photo.

[Test Procedure] Booting > Insert the USB Memory > Move to TV app > Launch the Google Play Music or Galley

[Actual Result]
1.Music files aren't displayed in the Google Play Music.
2.Can not move cursor in Gallery app

 [Expected Result]
1.Music files should be displayed in the Google Play Music.
2. It should be able to move the cursor in the Gallery app.

[Remark] attached log and video
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(ALTech) Kian Choi

2019-03-27 13:29

developer  

LogFilter_20190327_141511.txt (2,087,073 bytes)
issue video.mp4 (41,826,889 bytes)   

(SW) Gary Hsu

2019-04-02 15:17

no access   ~0001820

Kian,

Gallery (Gallery2.apk) was already removed by TVStorm Kim.
We can't reproduce this issue in current branch.

Please check the following git log for information:

commit 55769c753f5b68eed613714514c7fcd948c20fea
Author: [TVStorm] Hyungmin Kim <hyungmin@tvstorm.com>
Date: Wed Mar 27 12:26:28 2019 +0900

    remove some unnecessary packages
gallery was removed.PNG (24,557 bytes)   
gallery was removed.PNG (24,557 bytes)   

(ALTech) Kian Choi

2019-04-03 09:14

developer   ~0001839

dear Gary Hsu

Thank you for your feedback

Please check the issue 1

(1.Music files aren't displayed in the Google Play Music)

Thank you

(SW) Gary Hsu

2019-04-08 11:20

no access   ~0001898

Kian,
Google Play Music is not available in Korea.
Please check the following URL link in more detail.

Country availability for Google Play apps & digital content
https://support.google.com/googleplay/answer/2843119

(ALTech) Kian Choi

2019-04-08 14:23

developer   ~0001902

Dear Gary Hsu

Thank you for your feedback

not a bug

Issue History

Date Modified Username Field Change
2019-03-27 13:29 (ALTech) Kian Choi New Issue
2019-03-27 13:29 (ALTech) Kian Choi Status new => assigned
2019-03-27 13:29 (ALTech) Kian Choi Assigned To => (SW) Jacky Chiang
2019-03-27 13:29 (ALTech) Kian Choi File Added: LogFilter_20190327_141511.txt
2019-03-27 13:29 (ALTech) Kian Choi File Added: issue video.mp4
2019-03-29 19:44 (SW) Jacky Chiang Assigned To (SW) Jacky Chiang => (SW) Gary Hsu
2019-04-02 15:17 (SW) Gary Hsu File Added: gallery was removed.PNG
2019-04-02 15:17 (SW) Gary Hsu Note Added: 0001820
2019-04-02 17:11 (SW) Jim Chen Priority high => normal
2019-04-02 17:11 (SW) Jim Chen Severity s2-severe => s3-moderate
2019-04-02 17:11 (SW) Jim Chen Description Updated
2019-04-03 09:14 (ALTech) Kian Choi Note Added: 0001839
2019-04-08 11:20 (SW) Gary Hsu Note Added: 0001898
2019-04-08 14:23 (ALTech) Kian Choi Status assigned => closed
2019-04-08 14:23 (ALTech) Kian Choi Resolution open => not a bug
2019-04-08 14:23 (ALTech) Kian Choi Note Added: 0001902